Mi Recruitment 2023

Mi is looking for a Help Desk Analyst to join our growing team and help us provide excellent technical support to our customers. The ideal candidate will be a highly motivated and results-oriented individual with a strong customer focus. You will be responsible for handling customer inquiries and requests, resolving technical issues, and providing information about Mi's products and services.

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Qualifications:

• Respond to customer inquiries and requests via phone, email, and chat
• Troubleshoot technical problems with Mi products and services
• Provide information about Mi's products and services
• Document and resolve customer issues
• Escalate complex issues to the appropriate team members

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Skills:

• High school diploma or equivalent
• 1+ years of experience in a help desk role
• Strong customer focus and interpersonal skills
• Excellent communication and writing skills
• Ability to work independently and as part of a team