Meesho Recruitment 2023

Are you passionate about providing exceptional customer service and resolving issues with a friendly approach? Join our dynamic team at Meesho Posts as a Customer Service Representative, where you'll play a crucial role in ensuring our customers have a positive and seamless experience.

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Responsibilities:

1. Customer Assistance:
   • Engage with customers via various communication channels, such as email, chat, and phone, to address inquiries, concerns, and issues promptly and professionally.
   • Provide accurate and detailed information about Meesho Posts products, services, and policies, assisting customers in making informed decisions.
2. Problem Resolution:
   • Troubleshoot and resolve customer complaints or issues effectively, demonstrating empathy and a customer-centric approach.
   • Collaborate with internal teams to escalate and resolve complex problems, ensuring a timely and satisfactory resolution for the customer.

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Skills:

1. Communication:
   • Excellent verbal and written communication skills with a friendly and professional tone.
   • Ability to articulate information clearly and concisely, ensuring a positive customer interaction.
2. Problem-Solving:
   • Strong analytical and problem-solving skills to address customer issues effectively.
   • Ability to think on your feet and make informed decisions to resolve customer concerns.