Meesho Recruitment 2023

We are seeking a dedicated and customer-focused individual to join our dynamic team as a Customer Care Agent at Meesho. As a Customer Care Agent, you will be the frontline representative of our company, responsible for providing exceptional customer service and ensuring a positive experience for our valued customers.

Meesho Career

Responsibilities:

1. Customer Support Excellence:
   • Respond promptly and professionally to customer inquiries via various communication channels, including phone, email, and live chat.
   • Assist customers in resolving issues, providing product information, and guiding them through the order and returns process.
   • Strive to exceed customer expectations by delivering personalized and empathetic support, building rapport and trust.
2. Problem Resolution:
   • Investigate and troubleshoot customer issues with a focus on first-contact resolution.
   • Collaborate with internal teams to address complex customer concerns and ensure swift problem resolution.
   • Identify and escalate priority issues to appropriate channels while maintaining ownership of the customer's experience.

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Skills:

1. Communication Skills:
   • Exceptional verbal and written communication skills to interact effectively with customers and internal teams.
   • Ability to convey complex information in a clear and concise manner.
2. Problem-Solving:
   • Strong analytical and problem-solving skills to assess customer issues and find efficient solutions.
   • Proactive mindset in identifying and addressing potential challenges.
3. Customer Focus:
   • Genuine passion for customer satisfaction and dedication to providing an outstanding customer experience.