Meesho Recruitment 2023

[Your Company Name] is a dynamic and rapidly growing e-commerce platform that connects buyers with local sellers. Our mission is to empower small businesses and entrepreneurs by providing them with a platform to showcase and sell their products. We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative.

Meesho Career

Responsibilities:

1. Customer Engagement:
   • Proactively engage with customers through various communication channels, including phone, email, and chat, to ensure a seamless and positive customer experience.
   • Address customer inquiries, concerns, and issues in a timely and professional manner, demonstrating empathy and understanding.
2. Order Management:
   • Efficiently process and manage customer orders, tracking shipments, and ensuring accurate and on-time delivery.
   • Collaborate with internal teams to resolve order-related issues and discrepancies, providing customers with real-time updates on their orders.

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Skills:

1. Excellent Communication:
   • Strong verbal and written communication skills with the ability to articulate information clearly and concisely.
   • Active listening skills to understand and address customer needs effectively.
2. Problem-Solving:
   • Analytical and solution-oriented mindset to troubleshoot and resolve customer issues promptly.
   • Ability to think on your feet and make informed decisions to enhance the customer experience.