Meesho Recruitment 2023

Meesho is seeking a passionate and customer-oriented Customer Support Analyst to join our growing team. As a Customer Support Analyst, you will play a crucial role in ensuring that our customers receive exceptional support and have a positive experience with Meesho. You will be responsible for handling customer inquiries, resolving issues promptly, and providing personalized assistance to ensure customer satisfaction.

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Responsibilities:

1. Provide exceptional customer support via phone, email, and chat
2. Handle a high volume of customer inquiries and resolve issues efficiently
3. Proactively identify and address customer issues to prevent escalation
4. Analyze customer feedback and identify trends to improve customer experience
5. Document and share knowledge to improve team efficiency
6. Train and mentor new customer support representatives

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Skills:

1. Excellent communication and interpersonal skills
2. Strong problem-solving and analytical skills
3. Ability to work independently and as part of a team
4. Proficient in Microsoft Office Suite
5. Familiarity with e-commerce industry and Meesho platform