Meesho Recruitment 2023

Meesho is looking for a passionate and customer-centric Customer Service Manager to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent leadership and communication skills. You will be responsible for managing a team of customer service representatives, developing and implementing customer service strategies, and ensuring that all customers have a positive experience with Meesho.

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Responsibilities

• Manage a team of customer service representatives and ensure that they are providing excellent customer service
• Develop and implement customer service strategies to improve the customer experience
• Track and analyze customer feedback to identify areas for improvement
• Work with other departments to ensure that the customer service experience is integrated throughout the company

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Skills and Qualifications

• Skills

  • Excellent leadership and communication skills
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Proficiency in using customer relationship management (CRM) software
  • Understanding of customer service best practices

  Qualifications

  • Bachelor's degree in business administration, marketing, or a related field
  • 2+ years of experience in customer service management (a plus)
  • Fresher (considered