Meesho Recruitment 2024

As a Customer Experience Agent at Meesho, you will be responsible for providing excellent customer service to our clients. You will address customer inquiries, resolve issues, and ensure that customers have a positive experience with our company.

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Responsibilities:

1. Customer Service: Respond to customer inquiries via phone, email, and chat.
2. Problem Resolution: Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
3. Customer Satisfaction: Maintain customer satisfaction by providing problem-solving resources and managing customers’ expectations.
4. Team Collaboration: Collaborate with the team to improve customer service and product knowledge.

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Skills:

1. Communication Skills: Excellent written and verbal communication skills.
2. Problem-Solving Skills: Ability to handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
3. Interpersonal Skills: Ability to build and maintain relationships with customers.
4. Organizational Skills: Ability to manage multiple tasks and deadlines.

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