Meesho Recruitment 2024

We are seeking a dedicated and customer-oriented Customer Service Representative to join our team at Meesho. In this role, you will be responsible for handling customer inquiries, resolving customer complaints, and ensuring that customers have a positive experience.

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Responsibilities:

1. Customer Support: Respond to customer inquiries via phone, email, and chat.
2. Issue Resolution: Resolve customer complaints or issues in a timely and satisfactory manner.
3. Product Knowledge: Maintain updated knowledge of our products and services to provide accurate information to customers.
4. Feedback Collection: Collect customer feedback and share it with the relevant departments for product and service improvements.
5. Reporting: Prepare reports on customer interactions and their outcomes.

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Skills:

1. Communication Skills: Excellent communication and interpersonal skills.
2. Problem-Solving Skills: Ability to solve customer issues effectively and efficiently.
3. Customer Service: Strong customer service skills and a customer-oriented mindset.
4. Technical Skills: Familiarity with customer service software and tools.

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