Lenskart Recruitment 2023

Join Lenskart, the leading eyewear brand, as a Customer Service Supervisor and play a pivotal role in ensuring our customers receive an unparalleled service experience. As a customer-centric brand, we are seeking a dedicated professional who can lead and inspire a team to deliver exceptional service, resolve customer issues, and contribute to the overall success of our organization.

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Responsibilities:

1. Team Leadership:
   • Lead and motivate a team of customer service representatives to achieve performance targets and deliver exceptional service.
   • Conduct regular team meetings to communicate goals, provide feedback, and foster a positive work environment.
   • Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
2. Customer Issue Resolution:
   • Oversee the resolution of complex customer issues and escalations, ensuring swift and satisfactory outcomes.
   • Develop and implement strategies to proactively identify and address potential customer concerns.

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Skills:

1. Leadership Skills:
   • Proven experience in leading and motivating a customer service team to achieve and exceed performance targets.
   • Ability to foster a positive team culture, encourage collaboration, and provide constructive feedback.
2. Communication Skills:
   • Excellent verbal and written communication skills with the ability to interact effectively with customers and internal stakeholders.
   • Strong interpersonal skills to build and maintain positive relationships within the team and across departments.