Lenskart Recruitment 2023

Lenskart is seeking a passionate and customer-centric individual to join our team as a Customer Care Agent. In this role, you will play a pivotal part in ensuring exceptional customer satisfaction by providing prompt, accurate, and empathetic support to our valued customers. You will handle inquiries, resolve issues, and foster positive customer relationships, contributing significantly to Lenskart's reputation for providing outstanding customer service.

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Responsibilities:

1. • Respond to customer inquiries promptly and professionally via phone, email, and chat.
   • Effectively handle customer complaints, concerns, and requests, ensuring timely resolution to their satisfaction.
   • Provide accurate product information, order status updates, and guidance on Lenskart's services and policies.
   • Proactively identify and address potential customer issues to prevent escalation.
   • Gather and analyze customer feedback to identify areas for improvement and suggest service enhancements.
   • Contribute to maintaining a positive and helpful customer service environment

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Skills:

1. • Excellent communication and interpersonal skills, with the ability to connect with customers from diverse backgrounds.
   • Active listening and problem-solving skills to understand customer concerns and provide effective solutions.
   • Strong written and verbal English language proficiency.
   • Ability to work independently and as part of a team in a fast-paced environment.
   • Proficiency in basic computer applications, including email, web browsing, and customer relationship management (CRM) software.