Lenskart Recruitment 2023

Lenskart is looking for a passionate and customer-centric individual to join our Customer Service team as a Customer Service Manager. The ideal candidate will have a strong track record of success in customer service, as well as experience in leading and managing a team. You will be responsible for developing and implementing customer service strategies, as well as overseeing the day-to-day operations of the customer service department.

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Responsibilities

• Develop and implement customer service strategies to improve the customer experience
• Manage and train a team of customer service representatives
• Oversee the day-to-day operations of the customer service department
• Monitor customer feedback and identify areas for improvement
• Work with other departments to resolve customer issues and complaints

Lenskart Jobs Near Me

Skills

• Excellent customer service and communication skills
• Ability to lead and manage a team
• Strong problem-solving and analytical skills
• Proficiency in using customer service software
• Knowledge of the lenskart brand and products (a plus)

Qualifications

• Bachelor's degree in business administration, customer service, or a related field
• 3+ years of experience in customer service, with at least 1 year in a supervisory role

Experience

• Experience in managing and training a team of customer service representatives
• Experience in developing and implementing customer service strategies
• Experience in monitoring customer feedback and identifying areas for improvement
• Experience in working with other departments to resolve customer issues and complaints