Lenskart Recruitment 2023

Lenskart is looking for a passionate and customer-oriented Customer Success Manager to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and communication skills. You will be responsible for building and maintaining relationships with Lenskart customers, ensuring their success with our products and services, and driving customer retention and growth.

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Responsibilities:

• Build and maintain relationships with Lenskart customers
• Understand and assess customer needs and goals
• Develop and implement customer success plans
• Provide ongoing support and guidance to customers
• Monitor customer usage and engagement data
• Identify and resolve customer issues and complaints
• Proactively engage with customers to identify and prevent problems
• Drive customer retention and growth

Lenskart Jobs Near Me

Skills

• Excellent customer service and communication skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects and priorities simultaneously
• Proficiency in using customer relationship management (CRM) software
• Knowledge of the eyewear industry (a plus)

Qualifications

• • Bachelor's degree in Business Administration, Marketing, or a related field (preferred)
  • 1+ year of experience in customer service or customer success (preferred)