Lenskart Recruitment 2024

As a Customer Service Executive at Lenskart, you will be responsible for providing excellent customer service, resolving customer issues, and maintaining high customer satisfaction.

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Responsibilities

1. Customer Service: Respond to customer inquiries via phone, email, and chat.
2. Problem Resolution: Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
3. Customer Satisfaction: Maintain customer records by updating account information and ensure high customer satisfaction levels.
4. Team Collaboration: Work with the team to ensure a seamless customer experience.

1. Excellent communication and interpersonal skills.
2. Ability to handle stressful situations appropriately.
3. Comfortable using computers and customer relationship management (CRM) systems.
4. Problem-solving skills and attention to detail.

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Skills

1. Excellent communication and interpersonal skills.
2. Ability to handle stressful situations appropriately.
3. Comfortable using computers and customer relationship management (CRM) systems.
4. Problem-solving skills and attention to detail.

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