Lenskart Recruitment 2024

Are you passionate about providing exceptional customer service and helping people with their eyewear needs? Lenskart, a leading eyewear brand, is seeking a dedicated and customer-focused individual to join our team as a Customer Care Associate. As a key member of our customer support team, you will play a crucial role in ensuring our customers have a positive experience with Lenskart.

Lenskart Careers

1. Customer Assistance:
   • Provide friendly and efficient assistance to customers via various channels, including phone, email, and live chat.
   • Address customer inquiries, concerns, and issues promptly, ensuring a high level of customer satisfaction.
   • Guide customers through the selection, purchase, and post-purchase processes, offering expert advice on eyewear products.
2. Problem Resolution:
   • Investigate and resolve customer complaints or issues in a timely and professional manner.
   • Collaborate with other departments to find solutions for complex problems, ensuring a seamless customer experience.
   • Proactively identify trends in customer issues and work towards implementing preventive measures.
3. Product Knowledge and Upselling:
   • Stay updated on Lenskart's product offerings, features, and promotions to provide accurate information to customers.
   • Identify opportunities for upselling or cross-selling based on customer needs and preferences.
   • Contribute to the development of training materials to enhance the product knowledge of the customer support team.

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Skills:

1. Excellent Communication:
   • Strong verbal and written communication skills.
   • Ability to convey information clearly and professionally to customers.
2. Problem-Solving:
   • Analytical and critical thinking skills to effectively resolve customer issues.
   • Ability to think on your feet and adapt to changing situations.
3. Customer Focus:
   • Genuine passion for helping customers and providing exceptional service.
   • Patience and empathy to handle customer inquiries with a positive attitude.

Qualifications:

1. High school diploma or equivalent.
2. Prior experience in customer service or a related field is preferred.
3. Proficiency in using customer support software and tools.

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