Lenskart Recruitment 2024

Lenskart is a leading eyewear brand committed to providing innovative and high-quality eyewear solutions to our customers. As a customer-centric organization, we are seeking a dedicated and empathetic individual to join our team as a Customer Care Agent.

Lenskart Careers

Customer Assistance:
- Respond promptly and professionally to customer inquiries through various channels, including phone calls, emails, and chat.
- Provide accurate information regarding product details, order status, and general inquiries to ensure customer satisfaction.
- Resolve customer complaints efficiently, ensuring a positive resolution and maintaining a high level of customer service.
Order Management:
- Process orders, returns, and exchanges with precision, ensuring accuracy in product selection, pricing, and delivery details.
- Collaborate with other departments to track and update customers on the status of their orders.
- Proactively identify and resolve any issues that may arise during the order fulfillment process.
Product Knowledge and Upselling:
- Stay informed about Lenskart's product range, promotions, and policies to provide accurate and up-to-date information to customers.
- Identify opportunities for upselling or cross-selling based on customer needs and preferences.
- Effectively communicate the value of additional products or services to enhance the overall customer experience.

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Skills:

Excellent Communication:
- Strong verbal and written communication skills.
- Ability to convey complex information in a clear and concise manner.
Problem-Solving:
- Analytical mindset with the ability to identify and resolve customer issues efficiently.
- Proactive approach to addressing challenges and finding innovative solutions.
Customer Focus:
- Empathy and patience in dealing with customer inquiries and complaints.
- Strong commitment to delivering exceptional customer service.

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