Zomato New Recruitment

We are seeking a dedicated and customer-focused Call Center Representative to join our team at Zomato. The Call Center Representative will be responsible for answering incoming calls from customers, addressing inquiries, resolving problems, and providing excellent customer service.

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Responsibilities:

1. Customer Service: Answer incoming calls and respond to customer’s emails.
2. Problem Solving: Resolve customer complaints via phone, email, or social media.
3. Product Knowledge: Provide product and service information to customers.
4. Documentation: Document and update customer records based on interactions.

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Skills:

1. Communication Skills: Excellent written and verbal communication skills.
2. Customer Service: Strong customer service skills with the ability to handle complaints and difficult situations.
3. Listening Skills: Excellent listening skills to understand customer needs.
4. Technical Skills: Proficiency in relevant computer applications and call center systems.

Tags

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