Any Graduate
Zomato New Recruitment
As a Customer Service Supervisor at Zomato, you will play a pivotal role in ensuring exceptional customer experiences. Your leadership and guidance will empower our customer service team to deliver top-notch support. If you’re passionate about customer satisfaction, possess excellent communication skills, and thrive in a dynamic environment, we invite you to join our team.
Zomato Careers
Responsibilities:
- Team Management:
- Oversee and assess customer service staff activities.
- Provide regular performance-related feedback to team members.
- Strategize and monitor daily customer service operations.
- Issue Resolution:
- Assist customer service staff with duties as needed.
- Handle escalated customer complaints effectively.
- Ensure timely resolution of customer issues.
- Quality Assurance:
- Maintain high service quality standards.
- Comply with company guidelines and policies.
- Identify areas for process improvement based on customer feedback.
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Skills:
- Experience:
- Freshers: No prior experience required; training will be provided.
- Experienced candidates: Previous customer service experience is advantageous.
- Technical Proficiency:
- Basic computer skills (MS Office, email, etc.).
- Familiarity with customer service software is a plus.
- Leadership and Communication:
- Excellent communication and interpersonal skills.
Tags
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