Infosys Recruitment 2023

As a Customer Officer at Infosys, you will play a pivotal role in ensuring an exceptional customer experience by effectively managing client interactions, addressing concerns, and fostering positive relationships. You will be a key liaison between our clients and internal teams, contributing to the overall success and satisfaction of our customers.

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Responsibilities:

1. Client Relationship Management:
   • Build and nurture strong relationships with clients, serving as the primary point of contact for their inquiries, feedback, and concerns.
   • Proactively engage with clients to understand their business needs and challenges, ensuring our solutions align with their strategic objectives.
   • Collaborate with cross-functional teams to deliver on customer expectations and provide timely updates on project status, issue resolution, and service enhancements.
2. Issue Resolution and Escalation:
   • Promptly address and resolve customer issues, working closely with internal teams to find effective solutions.
   • Implement escalation procedures when necessary, ensuring that critical matters are elevated and resolved with a sense of urgency.

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Skills:

1. 1. Communication Skills:
      • Exceptional verbal and written communication skills to articulate complex ideas and solutions effectively.
      • Ability to convey technical information in a clear and concise manner to clients with varying levels of technical expertise.
   2. Problem-Solving:
      • Strong analytical and problem-solving skills, with the ability to think creatively to resolve customer issues.
      • Proactive approach to identifying potential challenges and implementing preventive measures.
   3. Collaboration:
      • Demonstrated ability to collaborate with cross-functional teams and foster a collaborative working environment.
      • Strong interpersonal skills to build and maintain positive relationships with clients and internal stakeholders.