Infosys Recruitment 2023

Are you ready to embark on a dynamic career in IT support? Infosys is seeking a Help Desk Worker to join our team. As a Help Desk Worker, you'll be the first point of contact for our clients, assisting them with technical issues and providing exceptional customer service. This role is perfect for freshers looking to jumpstart their careers in IT support. If you are passionate about technology and thrive in a fast-paced environment, this is the opportunity you've been waiting for.

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Responsibilities:

1. Client Support: Provide top-notch technical assistance to clients via phone, email, or chat. Troubleshoot and resolve IT-related issues promptly and efficiently while maintaining a high level of customer satisfaction.
2. Documentation: Maintain detailed records of client interactions, issues, and resolutions in our support system. Update and create support documentation to aid clients and colleagues in resolving common technical problems.

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Skills:

1. Excellent Communication: Strong verbal and written communication skills are essential to convey technical information clearly and concisely to clients.
2. Problem-Solving: Exhibit strong problem-solving skills, with the ability to analyze issues and find effective solutions.
3. Customer Focus: Maintain a customer-centric mindset, ensuring the best possible client experience in every interaction.

Qualifications:

1. Fresher Welcome: This position is open to recent graduates and individuals with limited or no prior experience in IT support. We are looking for enthusiastic and quick learners who are eager to start their careers in the industry.