Infosys Recruitment 2024

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in over 50 countries to navigate their digital transformation journey with a highly educated workforce, deep industry expertise, and a vast array of technology capabilities. Infosys is widely recognized for its commitment to sustainability and ethical business practices.

Why Join Infosys as a Customer Care Associate?

This is an exciting opportunity to launch your career with a global IT leader at the forefront of technological innovation. As a Customer Care Associate, you'll play a pivotal role in shaping client experiences by providing exceptional support. You'll be part of a collaborative and encouraging team, and Infosys offers a robust training program to equip you with the skills you need to succeed.

Position: Customer Care Associate (Remote)

Company: Infosys

Location: Remote

About the Role

We are seeking passionate and articulate individuals to join our growing team of Customer Care Associates. In this remote role, you'll be the first point of contact for our valued clients, providing exceptional support through various channels. You'll address inquiries, troubleshoot issues, and ensure client satisfaction is at the forefront of everything you do.

Job Summary

As a Customer Care Associate, your primary responsibility will be to deliver exceptional customer service through phone, email, and chat. You'll actively listen to client concerns, identify the root cause of issues, and provide timely and accurate resolutions. This role is ideal for individuals who thrive in fast-paced environments and enjoy building positive relationships with clients.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional, courteous, and timely manner.
• Effectively troubleshoot and resolve customer issues, leveraging your knowledge base and problem-solving skills.
• Document customer interactions accurately and efficiently.
• Proactively research and stay updated on relevant products, services, and policies to ensure accurate information is delivered to clients.
• Escalate complex issues to the appropriate team members for further assistance.
• Maintain a positive and professional demeanor, fostering trust and building strong client relationships.
• Adhere to all company policies and procedures.

Required Skills and Qualifications

• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Active listening skills to effectively understand customer needs and concerns.
• Strong problem-solving skills and the ability to identify and implement solutions.
• Proficiency in written and verbal English.
• Ability to work independently and as part of a team.
• A positive attitude, a willingness to learn, and a commitment to continuous improvement.
• Prior customer service experience is a plus.

Experience

This role is open to both freshers and experienced candidates. We are eager to find individuals with a passion for exceptional customer service and a desire to learn and grow within a dynamic organization.

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Why Join Infosys?

• Career Growth Opportunities: Infosys is committed to fostering a culture of learning and development. You'll have access to a comprehensive training program designed to equip you with the skills and knowledge you need to advance your career.
• Remote Work Flexibility: Enjoy the benefits of working remotely and create a work-life balance that suits your needs.
• Competitive Benefits Package: Infosys offers a competitive benefits package that includes health insurance, paid time off, and retirement savings plans.
• Collaborative and Supportive Work Environment: Be part of a team that is dedicated to your success. Our team members are passionate, collaborative, and always willing to help.
• Global Exposure: As a leading IT company, Infosys offers the opportunity to work on projects with a global impact.

Application Process

To apply, please submit your resume and cover letter online.

Join Us and Make a Difference!

We are looking for passionate and driven individuals to join our team. If you are excited about exceptional customer service and ready to embark on a rewarding career with a global leader, we encourage you to apply!

General Overview

This Customer Care Associate role offers a unique opportunity to combine your passion for customer service with the chance to learn and grow within a thriving organization. By joining Infosys, you'll be part of a team that is dedicated to delivering exceptional client experiences and shaping the future of technology. We look forward to hearing from you!

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