HPCL Recruitment 2024

About HPCL

Hindustan Petroleum Corporation Limited (HPCL) is a Fortune 500 company and one of the largest state-owned oil and gas companies in India. We are a leader in the refining, marketing, and distribution of petroleum products, with a vast network of retail outlets across the country. HPCL is committed to providing innovative and sustainable energy solutions, while fostering a culture of excellence and customer centricity.

Why Join Us as a Customer Success Manager?

In this dynamic role, you'll play a pivotal role in building and nurturing long-term relationships with our valued customers. You'll be a trusted advisor, proactively identifying their needs and challenges, and ensuring they maximize the value they derive from our products and services. As a Customer Success Manager at HPCL, you'll have the opportunity to:

• Make a real impact: Your dedication will directly contribute to HPCL's success by ensuring customer satisfaction and loyalty.
• Shape the future: Be part of a forward-thinking organization that embraces innovation and sustainable practices.
• Develop your expertise: Gain in-depth knowledge of the petroleum industry and hone your customer success skills.
• Work in a collaborative environment: Collaborate with cross-functional teams to deliver exceptional customer experiences.
• Enjoy a rewarding career: HPCL offers a competitive compensation package and a positive work environment that fosters growth and development.

Position: Customer Success Manager

Company: Hindustan Petroleum Corporation Limited (HPCL)

Location: Remote (Open to applicants across India)

Job Summary:

As a Customer Success Manager, you'll be the primary point of contact for a designated portfolio of clients. You'll build strong relationships with them, understanding their unique needs and challenges. You'll proactively develop and implement strategies to maximize their satisfaction and ensure they achieve success with HPCL's offerings.

Key Responsibilities:

• Develop and maintain strong relationships with assigned customers.
• Proactively identify customer needs and challenges through regular communication.
• Develop and implement customer success plans aligned with each customer's specific goals.
• Onboard new customers and ensure they are set up for success.
• Track and monitor customer success metrics (e.g., customer satisfaction, retention rate).
• Identify opportunities for upselling and cross-selling HPCL's products and services.
• Manage customer escalations and resolve issues to ensure timely and effective solutions.
• Collaborate with internal teams (e.g., sales, technical support) to deliver a seamless customer experience.
• Generate reports and analyze data to identify trends and develop strategies for continuous improvement.
• Stay up-to-date on HPCL's products and services to effectively communicate their value proposition to customers.

Required Skills and Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
• Minimum 2-3 years of experience in customer success, account management, or a related field (experience in the petroleum industry a plus).
• Proven track record of building and maintaining strong client relationships.
• Excellent communication, both written and verbal, with the ability to tailor messages to different audiences.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple priorities effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software is a plus.

Experience:

This role is open to both freshers with a strong academic background and demonstrably relevant skills, as well as experienced professionals looking to leverage their customer success expertise in a dynamic and growing industry.

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Why Join HPCL?

At HPCL, we value our employees and offer a comprehensive benefits package that includes:

• Competitive salary and benefits package
• Opportunities for professional development and training
• Work-life balance initiatives
• Positive and collaborative work environment
• A chance to be part of a leading national organization
• Make a real difference in the energy sector

Application Process:

To apply, please submit your resume and cover letter online. In your cover letter, highlight your relevant skills and experience, and express your enthusiasm for joining HPCL as a Customer Success Manager.

Motivate to Join:

As a Customer Success Manager at HPCL, you'll play a critical role in shaping the future of our customer relationships. You'll have the opportunity to make a tangible impact on HPCL's success while developing your skills and expertise in a thriving industry. If you're passionate about customer success and eager to contribute to a leading organization, we encourage you to apply.

General Overview:

This position offers a unique opportunity to combine your customer service skills with your business acumen. You'll be a trusted advisor to our clients, ensuring their success with HPCL's offerings.

   

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