Google Careers - Work From Home - Customer Support Analyst Post

About the Job

Join Google’s customer support team as a Customer Support Analyst and work from the comfort of your own home! As a Customer Support Analyst, you will be responsible for providing top-notch support to Google’s customers via phone, email, and chat. You will troubleshoot and resolve customer issues, provide product information, and offer solutions to ensure customer satisfaction.

Key Responsibilities

Your key responsibilities will include:

• Responding to customer inquiries via phone, email, and chat
• Troubleshooting and resolving customer issues in a timely and professional manner
• Providing product information and offering solutions to customers
• Collaborating with internal teams to resolve complex customer issues
• Identifying and escalating trends and patterns in customer feedback
• Meeting and exceeding customer satisfaction and quality targets

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Requirements

To be successful in this role, you will need:

• A high school diploma or equivalent
• 1-2 years of customer service experience
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong technical skills and ability to learn new systems quickly
• Ability to work from home with a reliable internet connection

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Benefits

As a Google employee, you will enjoy:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Flexible work arrangements, including working from home
• Access to Google’s innovative products and services
• Collaborative and dynamic work environment

How to Apply

If you’re excited about this opportunity, please submit your application through Google’s official website. Make sure to tailor your resume and cover letter to showcase your customer service skills and experience. We can’t wait to hear from you!

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