Flipkart Recruitment 2024

We are looking for a dedicated and empathetic Customer Service Executive to join our team at Flipkart. The ideal candidate will have a passion for customer service and a commitment to resolving customer issues effectively and efficiently.

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Responsibilities:

1. Customer Service: Handle customer inquiries and complaints via phone, email, or social media. Provide appropriate solutions and alternatives within the time limits.
2. Order Management: Track customer orders and ensure timely delivery. Coordinate with the delivery team and vendors as needed.
3. Feedback Collection: Collect customer feedback and share it with the relevant teams for service improvement.
4. Reporting: Prepare reports on customer interactions and communicate any emerging issues to the team lead.

   

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Skills:

1. Communication: Excellent verbal and written communication skills to effectively interact with customers.
2. Problem-Solving: Strong problem-solving skills to handle customer complaints and provide appropriate solutions.
3. Empathy: Ability to empathize with customers and understand their needs.

Tags

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