Position title
Flipkart Recruitment 2024 - New Vacancy - Customer Service Trainee Post
Job Location
India
Remote work from: India




Base Salary
USD12,500-USD18,500 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Flipkart Recruitment 2024

At Flipkart, we believe in delivering exceptional customer experiences, and our customer service team plays a crucial role in achieving this goal. As a Customer Service Trainee, you'll have the opportunity to be part of a dynamic and customer-centric organization that values innovation, collaboration, and continuous learning.

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Responsibilities:

  1. Customer Assistance:
    • Respond promptly and professionally to customer inquiries via phone, email, and chat, addressing their concerns and providing accurate information.
    • Ensure a positive customer experience by actively listening to customers, understanding their needs, and offering solutions that align with company policies.
  2. Issue Resolution:
    • Investigate and resolve customer issues and complaints in a timely manner, striving to achieve first-contact resolution whenever possible.
    • Collaborate with cross-functional teams to escalate complex issues and ensure prompt resolution, contributing to overall customer satisfaction.



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Skills:

    • Communication Skills:
      • Excellent verbal and written communication skills to interact effectively with customers and internal teams.
      • Ability to convey information clearly and concisely, adapting communication style to various customer needs.
    • Problem-Solving:
      • Strong analytical and problem-solving skills to address customer issues and find effective solutions.
      • Proactive approach to identifying and mitigating potential challenges before they escalate.
    • Team Collaboration:
      • Ability to collaborate and communicate seamlessly with cross-functional teams, fostering a positive and collaborative work environment.
Important Links

Find the Link in Apply Now Button



Date posted
January 13, 2024
Valid through
April 30, 2024
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Position: Flipkart Recruitment 2024 - New Vacancy - Customer Service Trainee Post

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