Position title
Flipkart Recruitment 2024 - Jobs Near Me - Customer Service Post
Job Location
India
Remote work from: India




Base Salary
USD12,500-USD18,500 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Flipkart Recruitment 2024

We are seeking a highly motivated and customer-focused individual to join our dynamic team as a Customer Service Representative at Flipkart. As a vital member of our customer service department, you will play a key role in ensuring the highest level of satisfaction for our valued customers. If you thrive in a fast-paced environment, possess excellent communication skills, and are passionate about delivering top-notch service, we invite you to apply and be a part of our customer-centric culture.

Flipkart Jobs Near Me

Responsibilities:

  1. Customer Assistance and Issue Resolution:
    • Respond promptly and professionally to customer inquiries via phone, email, and chat, addressing concerns and resolving issues to achieve customer satisfaction.
    • Proactively identify and assess customer needs, providing accurate information about products, orders, and services to enhance the overall shopping experience.
    • Collaborate with cross-functional teams to streamline processes and implement solutions that contribute to continuous improvement in customer service.
  2. Order Management and Processing:
    • Efficiently manage and process customer orders, ensuring accuracy in product selection, pricing, and delivery details.
    • Track and monitor order status, shipments, and returns, providing timely updates to customers and taking proactive measures to prevent and resolve potential issues.



Flipkart Jobs Near Me

Skills:

    • Exceptional Communication Skills:
      • Ability to articulate information clearly and concisely, both verbally and in writing.
      • Active listening skills to understand customer needs and concerns effectively.
    • Problem-Solving and Critical Thinking:
      • Strong analytical skills to assess situations, identify root causes, and implement effective solutions.
      • Ability to think on your feet and make decisions in a fast-paced environment.
    • Customer Focus and Empathy:
      • Genuine passion for delivering exceptional customer service and creating positive customer experiences.
      • Empathetic approach towards understanding and resolving customer issues.
Important Links

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Date posted
January 11, 2024
Valid through
April 30, 2024
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Position: Flipkart Recruitment 2024 - Jobs Near Me - Customer Service Post

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