Position title
Flipkart Recruitment 2023 - Jobs near me - Customer Service Supervisor Post
Job Location
India
Remote work from: India




Base Salary
USD12,500-USD18,500 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Flipkart Recruitment 2023

At Flipkart, we believe in creating exceptional experiences for our customers. As a leading e-commerce platform, we are dedicated to providing top-notch customer service to ensure our users have a seamless and delightful shopping experience. We are currently seeking a dynamic and customer-centric individual to join our team as a Customer Service Supervisor.

Flipkart Jobs Near Me

Responsibilities:

  1. Team Leadership:
    • Lead and motivate a team of customer service representatives to ensure high performance and productivity.
    • Provide guidance and support to team members, fostering a positive and collaborative work environment.
    • Conduct regular performance evaluations and implement training programs for continuous improvement.
  2. Customer Experience Enhancement:
    • Oversee the resolution of customer inquiries and concerns, ensuring a swift and satisfactory resolution.
    • Analyze customer feedback and implement strategies to improve overall customer satisfaction.
    • Collaborate with other departments to address and resolve systemic issues impacting customer service



Flipkart Jobs Near Me

Skills:

    • Leadership:
      • Proven experience in leading and managing a customer service team.
      • Strong motivational and coaching skills to inspire a high-performance culture.
      • Ability to make effective decisions under pressure and resolve conflicts professionally.
    • Customer-Centric:
      • Excellent understanding of customer service principles and practices.
      • Ability to empathize with customers and address their needs with a solutions-oriented approach.
      • Strong communication skills, both written and verbal, to interact effectively with customers and team members.
Important Links

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Date posted
December 18, 2023
Valid through
March 31, 2024
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Position: Flipkart Recruitment 2023 - Jobs near me - Customer Service Supervisor Post

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