Responsibilities:

1. Customer Engagement:
   • Proactively engage with customers through various channels, including phone, email, and chat, to understand their needs and provide assistance.
   • Build and maintain positive customer relationships by addressing inquiries, concerns, and feedback in a timely and professional manner.
   • Collaborate with cross-functional teams to resolve complex customer issues, ensuring a seamless and satisfactory resolution.
2. Problem Resolution:
   • Analyze customer concerns and troubleshoot problems effectively, demonstrating a deep understanding of our products and services.
   • Escalate unresolved issues to the appropriate teams and follow up to ensure timely resolution, keeping the customer informed throughout the process.
   • Identify recurring issues and collaborate with internal stakeholders to implement solutions that enhance the overall customer experience.