Flipkart Recruitment 2023

Join our dynamic team at Flipkart, India's leading e-commerce platform, where innovation meets customer satisfaction. As a Customer Support Executive, you'll play a crucial role in ensuring that our customers have a seamless and delightful shopping experience.

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Responsibilities:

1. 1. Customer Engagement and Issue Resolution:
      • Engage with customers via multiple channels, including phone, email, and chat, to address their queries, concerns, and feedback.
      • Demonstrate a deep understanding of Flipkart's products and policies to provide accurate information and resolve customer issues effectively.
      • Collaborate with cross-functional teams to escalate and resolve complex problems, ensuring a high level of customer satisfaction.
   2. Product Knowledge and Upselling:
      • Stay updated on the latest products and promotions to provide customers with detailed information and recommendations.
      • Identify opportunities for upselling and cross-selling based on customer preferences and purchase history.
      • Contribute to the development of product knowledge resources and training materials for the support team.

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Skills:

1. Communication Skills:
   • Excellent verbal and written communication skills in English and one regional language.
   • Ability to convey information clearly, concisely, and professionally.
2. Problem-Solving:
   • Strong analytical and problem-solving skills to address customer issues promptly and effectively.
   • Proven ability to think on your feet and make sound decisions in a fast-paced environment.
3. Customer Focus:
   • Empathy and patience in dealing with customer concerns, ensuring a positive and empathetic customer experience.
   • Ability to adapt communication style to different customer personalities and situations.