Flipkart Recruitment 2023

Flipkart is looking for a passionate and customer-oriented Customer Service Representative to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and communication skills. You will be responsible for providing a personalized and exceptional experience to Flipkart customers, from the moment they contact us with a question or concern to the moment their issue is resolved.

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Responsibilities:

• Respond to customer inquiries and complaints via phone, email, and chat
• Investigate and resolve customer issues in a timely and efficient manner
• Provide accurate and up-to-date information about Flipkart products and services
• Escalate complex customer issues to the appropriate team
• Collect and analyze customer feedback to identify areas for improvement

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Skills

• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficiency in using computers and customer service software
• Knowledge of Flipkart products and services (a plus)

Qualifications

• High school diploma or equivalent
• 1+ year of experience in customer service (a plus)