Flipkart Recruitment 2024

As a Customer Service Executive at Flipkart, you will be the first point of contact for our customers. You will be responsible for managing customer queries, providing product information, and ensuring a seamless shopping experience.

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Responsibilities:

1. • Handle customer inquiries via phone, email, or chat.
   • Provide information about products and services.
   • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
   • Maintain customer records by updating account information.

   

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Skills:

1. Excellent communication and interpersonal skills.
2. Ability to handle stressful situations appropriately.
3. Proficient in relevant computer applications.
4. Knowledge of customer service principles and practices.

Tags

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