Flipkart Jobs Recruitment 2024: Apply Now Online

At Flipkart, we're committed to delivering an exceptional shopping experience to our customers. As one of India's leading e-commerce platforms, we strive to provide top-notch customer service to ensure satisfaction and loyalty.

Responsibilities:

1. Customer Support: Serve as the first point of contact for customers via phone, email, or chat, addressing inquiries, resolving issues, and providing product information in a prompt and courteous manner.
2. Problem Resolution: Investigate and resolve customer complaints or concerns efficiently and effectively, striving to achieve first-call resolution whenever possible to ensure customer satisfaction and retention.
3. Feedback Management: Gather feedback from customers regarding their experiences, concerns, and suggestions, and communicate this information to the relevant departments to drive continuous improvement in products and services.

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Skills:

1. Excellent Communication: Strong verbal and written communication skills with the ability to articulate information clearly and professionally.
2. Empathy: Demonstrated empathy and patience in dealing with customer issues and concerns, with a commitment to providing exceptional service.
3. Problem-Solving: Proven problem-solving abilities with a focus on finding creative solutions to meet customer needs and resolve issues efficiently.

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