Flipkart Careers

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? If so, then a career as a Customer Service Specialist at Flipkart might be the perfect fit for you!

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Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Effectively troubleshoot a wide range of customer issues related to orders, accounts, payments, product returns, and deliveries.
• Research and provide accurate information on Flipkart policies, products, and services.
• Proactively identify and escalate complex customer concerns to the appropriate team for resolution.
• Maintain a positive and helpful demeanor, fostering trust and building lasting customer relationships.

   

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Flipkart Career

Skills:

• Excellent written and verbal communication skills with the ability to clearly explain complex information.
• Active listening skills to effectively understand customer concerns and identify solutions.
• Strong problem-solving skills and a commitment to finding resolutions that exceed customer expectations.
• Proficiency in computer applications, including a familiarity with customer service software.
• Ability to work independently and manage a high volume of inquiries in a fast-paced environment.

Tags

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