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As a Customer Service Specialist, you'll be the first line of contact for our valued customers, playing a vital role in ensuring their satisfaction and building brand loyalty. You'll address a wide range of inquiries and concerns through various channels, working diligently to resolve issues and provide helpful information in a timely and professional manner.

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Responsibilities:

• Respond to customer inquiries via phone, email, chat, and social media promptly and professionally.
• Investigate and troubleshoot customer issues related to orders, accounts, payments, returns, and other Flipkart services.
• Provide clear, accurate, and helpful information, ensuring customer satisfaction and resolving concerns efficiently.
• Maintain accurate records of customer interactions and escalate complex issues as needed.
• Contribute to a positive customer experience by actively listening, demonstrating empathy, and building rapport.

   

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Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport and connect with customers from diverse backgrounds.
• Active listening skills to understand customer concerns clearly and accurately.
• Strong problem-solving skills to identify and resolve customer issues efficiently.
• Excellent written and verbal communication skills, with the ability to convey information clearly and concisely.
• Ability to work effectively in a fast-paced environment and prioritize multiple tasks.
• Proficiency in using computers and common software applications.

Tags

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