Domino's Recruitment 2023

At Domino's, we pride ourselves on delivering more than just delicious pizzas. We are a team of passionate individuals committed to providing exceptional customer experiences. As a Customer Support Analyst, you will play a vital role in ensuring our customers receive outstanding support, contributing to the overall success and reputation of Domino's.

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• Responsibilities:
  1. Customer Assistance:
     • Engage with customers via multiple channels, including phone, email, and chat, to address inquiries, concerns, and feedback promptly and professionally.
     • Provide accurate and timely information regarding order status, menu options, promotions, and other relevant details to enhance the overall customer experience.
     • Collaborate with cross-functional teams to resolve complex customer issues, ensuring a seamless and positive interaction.
  2. Technical Troubleshooting:
     • Diagnose and troubleshoot technical issues related to our online ordering platform, mobile applications, and other customer-facing systems.
     • Guide customers through step-by-step solutions, offering clear and concise instructions to resolve technical challenges.
     • Document and escalate technical issues to the appropriate teams, contributing to continuous improvement and system optimization.

Domino's Jobs Near Me

• Skills:
  1. Communication Skills:
     • Exceptional verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner.
     • Active listening skills to comprehend customer concerns and respond appropriately.
  2. Problem-Solving:
     • Strong analytical and problem-solving skills to diagnose and resolve customer issues effectively.
     • Ability to think on your feet and make informed decisions in a fast-paced customer support environment.
  3. Team Collaboration:
     • Collaborative mindset with the ability to work seamlessly with cross-functional teams to address customer issues and contribute to overall process improvements.