Domino's Recruitment 2023

Are you passionate about delivering exceptional customer experiences? Domino's is seeking a Customer Officer to join our dynamic team. As a Customer Officer, you will be the face of our brand, ensuring that every customer interaction is positive and memorable. If you thrive in a fast-paced environment and are committed to providing top-notch service, we want you on our team!

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• Responsibilities:
  1. Customer Engagement:
     • Interact with customers through various channels, including phone, email, and social media, to address inquiries, resolve issues, and provide product information.
     • Proactively engage with customers to gather feedback, understand their needs, and enhance their overall satisfaction with Domino's.
  2. Order Management:
     • Efficiently process customer orders, ensuring accuracy and timeliness in delivery.
     • Collaborate with other departments to troubleshoot and resolve any issues related to order fulfillment, ensuring a seamless experience for the customer.
  3. Problem Resolution:
     • Investigate and resolve customer complaints or concerns, demonstrating empathy and a commitment to finding satisfactory solutions.
     • Identify trends in customer issues and collaborate with the team to implement preventive measures for continuous improvement.

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• Skills:
  1. Communication Skills:
     • Excellent verbal and written communication skills to effectively interact with customers and internal teams.
     • Ability to convey information clearly and professionally, adapting communication style to various customer preferences.
  2. Problem-Solving:
     • Strong analytical and problem-solving skills to assess customer issues and find innovative solutions.
     • Ability to think on your feet and make decisions in a fast-paced, customer-centric environment.
  3. Customer Focus:
     • Genuine passion for providing outstanding customer service and creating positive customer experiences.
     • Ability to remain calm under pressure, ensuring a positive interaction with customers in all situations.