Zomato New Recruitment

As a Customer Support Specialist, you'll be the friendly face and voice of Zomato, providing exceptional support to our valued customers. You'll be responsible for handling inquiries, resolving issues, and ensuring a smooth and positive experience for everyone using our platform.

Zomato Careers

Responsibilities:

• Respond to customer inquiries promptly and professionally through various channels (phone, email, chat)
• Effectively troubleshoot customer issues related to orders, payments, account management, and app functionality
• Proactively identify and resolve potential problems to minimize customer frustration
• Maintain accurate records of customer interactions and escalate complex issues when necessary
• Contribute to a positive and supportive work environment, collaborating effectively with colleagues

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Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport and empathy with customers
• Strong problem-solving and analytical skills, with the ability to identify and resolve issues efficiently
• Proficient in written and spoken English (Hindi fluency a plus)
• Ability to work effectively in a fast-paced environment with multiple priorities
• Strong computer literacy and familiarity with online customer service tools

Tags

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