Axis Bank Recruitment 2024

Are you a results-driven professional with a knack for effective communication and negotiation? Axis Bank is seeking a motivated and skilled Collection Agent to join our dynamic team. As a Collection Agent, you will play a crucial role in managing overdue accounts, ensuring compliance with regulatory guidelines, and fostering positive relationships with clients. If you thrive in a challenging and rewarding environment, this opportunity is tailored for you.

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Responsibilities:

1. Responsibilities:
   1. Account Management:
      • Effectively manage a portfolio of overdue accounts, applying a strategic approach to prioritize and address collection efforts.
      • Engage with customers in a respectful and empathetic manner to understand their financial situations and establish feasible repayment plans.
      • Utilize innovative and ethical collection techniques to recover outstanding amounts while maintaining a positive customer experience.
   2. Compliance and Documentation:
      • Stay abreast of regulatory guidelines and internal policies to ensure all collection activities are in strict adherence to legal and ethical standards.
      • Maintain accurate and up-to-date documentation of all communication and transactions related to the collection process.
      • Collaborate with legal and compliance teams to address complex cases and escalate issues as necessary.

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Skills:

1. 1. Communication Skills:
      • Exceptional verbal and written communication skills to interact effectively with customers and internal stakeholders.
      • Ability to convey complex financial information in a clear and understandable manner.
   2. Negotiation and Persuasion:
      • Strong negotiation skills to influence positive outcomes and secure commitment to repayment plans.
      • Ability to handle objections professionally, turning challenges into opportunities.
   3. Problem-Solving:
      • Analytical mindset with the ability to assess financial situations and develop creative solutions to address unique customer circumstances.
      • Proactive approach to identifying and mitigating potential issues in the collection process.