Axis Bank Recruitment 2023

We are seeking a highly motivated and customer-focused individual to join our Help Desk team. As a Help Desk Specialist, you will be responsible for providing technical and customer support to our valued clients. You will be the first point of contact for our clients, and you will play a critical role in ensuring their satisfaction.

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Responsibilities:

1. Provide technical and customer support to clients via phone, email, and chat
2. Troubleshoot and resolve client issues related to our products and services
3. Escalate complex issues to senior staff
4. Document client interactions and maintain a knowledge base
5. Stay up-to-date on the latest product and service offerings
6. Train new Help Desk Specialists

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Skills:

1. • Excellent communication and interpersonal skills
   • Strong problem-solving and analytical skills
   • Ability to work independently and as part of a team
   • Proficient in Microsoft Office Suite
   • Familiarity with IT terminology and concepts