Amul Recruitment 2023

Amul is looking for a passionate and customer-oriented Help Desk Technician to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and problem-solving skills. You will be responsible for providing first-level technical support to Amul employees and customers, troubleshooting and resolving technical issues, and documenting and reporting on all support tickets.

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Responsibilities:

• Answer customer and employee questions and concerns about Amul's IT systems and applications
• Troubleshoot and resolve technical issues remotely and in person
• Document and report on all support tickets
• Escalate unresolved issues to the next level of support
• Stay up-to-date on the latest Amul IT systems and applications

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Skills

• Excellent customer service and communication skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in using computers and customer service software
• Knowledge of Amul IT systems and applications (a plus)

Qualifications

• High school diploma or equivalent
• 1+ year of experience in customer service or technical support (a plus)