Position title
Amazon Recruitment 2023 - New Vacancy - Customer Officer Post
Job Location
India
Remote work from: India
Base Salary
USD11,500-USD19,500 Per month
Qualifications
Any Graduate
Employment Type
Full-time
Description
Amazon Recruitment 2023
At Amazon, we strive to be the Earth's most customer-centric company, where people can find and discover anything they want to buy online. As part of our commitment to exceptional customer service, we are seeking a dedicated and experienced Customer Service Officer to join our dynamic team. If you are passionate about customer satisfaction, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to apply and be a key player in shaping the Amazon customer experience.
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Responsibilities
- Customer Engagement:
- Interact with customers through various channels, including phone, email, and chat, to provide timely and effective resolutions to inquiries, concerns, and issues.
- Proactively engage with customers to ensure a positive experience, seeking feedback to identify areas for improvement and implementing solutions.
- Problem Resolution:
- Investigate and resolve customer complaints or escalations promptly, demonstrating a commitment to resolving issues and preventing their recurrence.
- Collaborate with internal teams to address complex problems, escalating when necessary, and ensuring a seamless resolution for the customer.
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Skills and Qualifications
- Communication Skills:
- Exceptional written and verbal communication skills with the ability to convey information clearly and concisely.
- Active listening skills to understand customer needs and provide appropriate solutions.
- Problem-Solving:
- Strong analytical and problem-solving skills to identify root causes and implement effective solutions.
- Ability to think critically and make decisions in a fast-paced, customer-focused environment.
- Customer Focus:
- A genuine passion for customer service and a commitment to ensuring a positive customer experience.
- Ability to empathize with customers and adapt communication style to meet their diverse needs.
Hiring organization
![Amazon Amazon](https://blog.ipc-computer.de/wp-content/uploads/2017/07/amazon-logo.jpg)
Date posted
December 16, 2023
Valid through
March 31, 2024
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