Position title
Amazon Recruitment 2023 - New Opportunity - Customer Care Executive Post
Job Location
India
Remote work from: India




Base Salary
USD11,500-USD18,500 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Amazon Recruitment 2023

At Amazon, we are customer-obsessed and strive to be the Earth's most customer-centric company. Our Customer Care team plays a crucial role in ensuring that every customer has a positive experience. We are currently seeking dynamic individuals to join our team as Customer Care Executives.

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Responsibilities

  • Customer Engagement:
    • Engage with customers via multiple communication channels, including phone, email, and chat, to understand their inquiries and provide timely, accurate, and empathetic resolutions.
    • Proactively address customer concerns, troubleshoot issues, and ensure a seamless shopping experience, going above and beyond to exceed customer expectations.
  • Problem Solving:
    • Analyze and resolve customer issues efficiently, demonstrating strong problem-solving skills and a commitment to finding the best solution for the customer.
    • Collaborate with cross-functional teams to escalate and resolve complex issues, ensuring a coordinated and effective approach to customer problem resolution.



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Skills and Qualifications

  • Communication Skills:
    • Exceptional verbal and written communication skills, with the ability to convey information clearly and concisely.
    • Active listening skills to understand customer needs and respond appropriately.
  • Empathy and Patience:
    • Demonstrated ability to empathize with customers and maintain patience in challenging situations.
    • Ability to de-escalate tense customer interactions and turn them into positive experiences.
  • Problem-solving Skills:
    • Strong analytical and problem-solving skills, with the ability to think critically and make decisions in a fast-paced environment.
    • Adaptability to quickly learn and navigate new tools and systems.
Important Links

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Date posted
December 29, 2023
Valid through
March 31, 2024
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Position: Amazon Recruitment 2023 - New Opportunity - Customer Care Executive Post

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