Amazon Recruitment 2023

Amazon is looking for a passionate and customer-oriented Desktop Support Engineer to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and communication skills. You will be responsible for providing technical support to Amazon employees, including troubleshooting and resolving hardware and software issues, configuring and deploying devices, and providing training and support on Amazon's internal applications.

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Responsibilities

• Provide technical support to Amazon employees, including troubleshooting and resolving hardware and software issues, configuring and deploying devices, and providing training and support on Amazon's internal applications
• Escalate complex issues to senior IT support engineers
• Maintain and update knowledge of Amazon's IT infrastructure and applications
• Develop and implement new IT support processes and procedures
• Work with other IT teams to ensure that Amazon's IT infrastructure is running smoothly and efficiently

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Skills and Qualifications

Skills

• Excellent customer service and communication skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in using computers and IT support software
• Knowledge of Amazon's IT infrastructure and applications (a plus)

Qualifications

• Bachelor's degree in computer science, information technology, or a related field
• 1+ year of experience in desktop support or a related role (a plus)