Amazon Recruitment 2024

As a Customer Service Supervisor at Amazon, you will be responsible for leading and guiding a team of customer service representatives. You will ensure your team delivers excellent customer service, resolves all client queries, and maintains high customer satisfaction.

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Responsibilities

• Team Leadership: Supervise day-to-day operations in the customer service department.
• Training & Development: Lead and develop a high-performing customer service team.
• Customer Service: Respond to customer service issues in a timely and efficient manner.
• Process Improvement: Implement effective processes for customer service and monitor the progress, maintaining metrics and reporting on the performance.

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Skills and Qualifications

• Excellent communication and leadership skills.
• Ability to handle stressful situations and remain calm under pressure.
• Strong understanding of customer service procedures.
• Excellent problem-solving and decision-making skills.

Tags

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