Airtel Recruitment 2023

Airtel is looking for a passionate and customer-oriented Customer Service Manager to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent leadership and communication skills. You will be responsible for leading and managing a team of customer service representatives, ensuring that they are providing the highest level of service to Airtel customers.

Airtel  Jobs Near Me

Responsibilities

• Lead and manage a team of customer service representatives
• Develop and implement customer service strategies and procedures
• Monitor and evaluate customer service performance
• Identify and resolve customer issues and complaints
• Represent Airtel in customer-facing interactions
• Build and maintain relationships with key customers

Airtel  Jobs Near Me

Skills

• Excellent leadership and communication skills
• Strong problem-solving and analytical skills
• Ability to work under pressure and meet deadlines
• Proficiency in using customer service software and tools
• Experience with customer relationship management (CRM) systems (a plus)

Qualifications

• Bachelor's degree in Business Administration, Customer Service, or a related field
• 3+ years of experience in a customer service management role (a plus)