About Airtel

Airtel, a leading telecommunications company with over 350 million customers, has been at the forefront of India's digital revolution. We offer a comprehensive portfolio of prepaid and postpaid mobile services, high-speed broadband, DTH television, and enterprise services. As a dynamic and innovative company, we're constantly pushing boundaries to deliver exceptional experiences for our customers.

Why Join Us as a Customer Service Representative?

This is your chance to embark on a rewarding career at the forefront of India's telecom industry. As a Customer Service Representative, you'll play a vital role in shaping customer experiences at Airtel. You'll be the first point of contact for our valued customers, providing them with exceptional support, resolving their queries, and ensuring their satisfaction.

This remote role offers the flexibility to work from the comfort of your home, while still being part of a vibrant and collaborative team. You'll have the opportunity to develop your communication, problem-solving, and customer service skills, all while contributing to Airtel's continued success.

Position: Customer Service Representative

Company Name: Airtel

Location: Remote (All India)

Job Summary

We're looking for passionate and articulate individuals to join our growing team of Customer Service Representatives. In this remote role, you'll be responsible for providing exceptional customer support through inbound calls, emails, and chat interactions. You'll actively listen to customer concerns, diagnose issues, and offer effective solutions.

Your responsibilities will also include:

• Providing accurate and up-to-date information on Airtel products and services, including mobile plans, broadband packages, DTH subscriptions, and more.
• Resolving customer complaints and enquiries efficiently and professionally.
• Following established processes and procedures to ensure consistent and high-quality customer service.
• Upselling and cross-selling relevant Airtel products and services to enhance customer experience and achieve sales targets.
• Documenting customer interactions accurately and maintaining detailed records.
• Escalating complex issues to the appropriate teams for further resolution.

We offer a positive and supportive work environment that fosters learning and development. You'll have the opportunity to participate in regular training programs to stay updated on the latest Airtel offerings and enhance your customer service skills.

Key Responsibilities

• Answer inbound calls, emails, and chat inquiries from Airtel customers in a timely and courteous manner.
• Actively listen to customer concerns, understand their needs, and identify the root cause of their issues.
• Provide clear, concise, and accurate information on Airtel products, services, plans, and billing.
• Troubleshoot technical problems related to mobile services, broadband, DTH, and other Airtel offerings.
• Offer effective solutions to customer concerns and complaints, ensuring their satisfaction.
• Upsell and cross-sell relevant Airtel products and services based on customer needs and achieve assigned sales targets.
• Document customer interactions accurately and maintain detailed records in the CRM system.
• Adhere to established company policies, procedures, and service standards.
• Escalate complex issues to the appropriate teams for further resolution.
• Continuously learn and improve customer service skills through training programs and self-development initiatives.

Required Skills and Qualifications

• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Active listening skills to understand customer needs and concerns effectively.
• Strong problem-solving and analytical skills to diagnose issues and find solutions.
• Ability to work independently and manage time effectively to meet deadlines.
• Proficiency in computer applications, including MS Office Suite, CRM systems, and a willingness to learn new technologies.
• A positive and professional attitude with a commitment to providing exceptional customer service.
• Fluency in English and Hindi (both written and spoken) is a must.

Experience

• We welcome applications from both freshers and experienced candidates with a passion for customer service.
• Freshers with strong communication and problem-solving skills will be considered.
• Prior experience in a customer service role or a related field will be a plus.

Why Join Airtel?

• Be a Part of a Leading Telecom Company: Be at the forefront of India's digital revolution and contribute to Airtel's continued success story.
• Remote Work Flexibility: Enjoy the flexibility of working from the comfort of your home and maintain a healthy work-life balance.
• Career Growth Opportunities: We offer a supportive work environment that fosters learning and development. You'll have access to regular training programs to enhance your skills and advance your career within Airtel.
• Competitive Compensation and Benefits Package: We offer a competitive salary and benefits package, including medical insurance, paid time off, and other employee perks.
• Positive and Collaborative Work Culture: Become part of a dynamic and supportive team environment

General Overview

As a Computer Operator at Airtel, you'll play a key role in ensuring our computer systems run smoothly and efficiently. Your responsibilities will involve data entry, report generation, system monitoring, and basic technical support.

This is a great opportunity for freshers or those with some experience looking to start their career in the telecommunications industry. We offer a positive work environment, competitive benefits, and a chance to learn and grow with a leading company.

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