Position title
Flipkart Recruitment 2024 - New Jobs - Customer Service Trainee Post
Job Location
India
Remote work from: India




Base Salary
USD12,500-USD18,500 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Flipkart Recruitment 2024

At Flipkart, we believe in making online shopping a delightful experience for our customers. As a leading e-commerce platform, we strive to provide top-notch customer service, and we're looking for passionate individuals to join our team as Customer Service Trainees. If you are customer-centric, tech-savvy, and eager to learn in a dynamic environment, this could be the perfect opportunity for you.

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Responsibilities:

  1. Customer Engagement:
    • Interact with customers through various channels, including phone, email, and chat, to provide assistance and resolve queries.
    • Ensure a positive customer experience by actively listening, understanding their needs, and offering appropriate solutions.
    • Proactively communicate with customers regarding order status, product information, and issue resolution.
  2. Problem Resolution:
    • Investigate and analyze customer issues, identifying root causes and implementing effective solutions.
    • Collaborate with cross-functional teams to escalate and resolve complex problems, ensuring a swift resolution.
    • Maintain a comprehensive understanding of Flipkart's products and policies to provide accurate information to customers.
  3. Continuous Improvement:
    • Collect and analyze customer feedback to identify areas for improvement in processes and services.



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Skills:

    • Communication Skills:
      • Excellent verbal and written communication skills.
      • Ability to convey information clearly and concisely, adapting communication style to meet the needs of diverse customers.
    • Customer Focus:
      • Strong customer-centric approach with a passion for delivering exceptional service.
      • Ability to empathize with customers and understand their perspective to ensure a positive interaction.
    • Adaptability:
      • Openness to learning and adapting to new tools, technologies, and processes.
      • Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously.
Important Links

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Date posted
January 12, 2024
Valid through
April 30, 2024
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Position: Flipkart Recruitment 2024 - New Jobs - Customer Service Trainee Post

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