Dabur Recruitment 2023

Dabur is looking for a passionate and customer-oriented Customer Service Manager to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and leadership skills. You will be responsible for developing and implementing strategies to improve the customer experience at Dabur, from pre-purchase to post-purchase. You will also be responsible for managing and training the customer service team, and for gathering and analyzing customer feedback to identify areas for improvement.

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Responsibilities:

• Develop and implement strategies to improve the customer experience at Dabur
• Manage and train the customer service team
• Gather and analyze customer feedback to identify areas for improvement
• Oversee the customer service process and ensure that all customers receive a positive experience
• Work with other departments to ensure that the customer experience is integrated throughout the company

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Skills

• Excellent customer service and communication skills
• Strong leadership and management skills
• Ability to think strategically and solve problems creatively
• Proficiency in using customer relationship management (CRM) software
• Understanding of customer experience best practices

Qualifications

• Bachelor's degree in business administration, marketing, or a related field
• 3+ years of experience in customer service or a related field
• Fresher