Rapido Recruitment 2024

Are you passionate about providing exceptional customer service in a fast-paced environment? Rapido, the leading bike taxi platform, is seeking a dynamic and customer-focused individual to join our team as a Customer Care Agent. As a key player in our customer support division, you will be the frontline ambassador, ensuring a positive and seamless experience for our users. If you thrive in a collaborative and innovative environment, we invite you to be a part of our exciting journey.

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Responsibilities:

1. Customer Engagement: Act as the primary point of contact for Rapido users, addressing inquiries, resolving issues, and providing timely and personalized assistance. Engage with customers through multiple channels, including phone, email, and chat, to ensure a positive and memorable experience.
2. Issue Resolution: Investigate and resolve customer complaints and concerns with a focus on first-contact resolution. Collaborate with cross-functional teams to escalate and resolve complex issues, ensuring that customer satisfaction is at the forefront of every interaction.
3. Feedback and Improvement: Proactively gather customer feedback and insights to identify trends, recurring issues, and areas for improvement. Share valuable feedback with internal teams to contribute to the enhancement of our services, processes, and overall customer experience.

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Skills:

1. • Communication Skills: Exceptional verbal and written communication skills are essential. You should be able to articulate information clearly and concisely, adapting your communication style to meet the diverse needs of our customer base.
   • Problem-Solving: A strong problem-solving ability is crucial to effectively address customer concerns and find creative solutions. The ability to think on your feet and make decisions in a fast-paced environment is highly valued.
   • Empathy and Patience: Demonstrated empathy and patience are key qualities for this role. Understanding and empathizing with customer needs, coupled with the patience to navigate and resolve complex issues, will contribute to your success.