Position title
Flipkart Recruitment 2024 - New Vacancy - Customer Support Analyst Post
Job Location
India
Remote work from: India




Base Salary
USD11,500-USD17,500 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Flipkart Recruitment 2024

Join our dynamic team at Flipkart as a Customer Support Analyst, where you'll play a pivotal role in ensuring exceptional customer experiences. As a customer-centric organization, we value individuals who are passionate about resolving queries, providing solutions, and delivering top-notch support.

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Responsibilities:

  1. Customer Query Resolution:
    • Act as the first point of contact for customers, addressing inquiries, concerns, and issues with professionalism and empathy.
    • Investigate and analyze customer problems, providing accurate and timely resolutions to ensure a positive customer experience.
    • Collaborate with cross-functional teams to escalate and resolve complex issues, ensuring customer satisfaction and loyalty.
  2. Communication and Relationship Building:
    • Communicate effectively with customers through various channels, including phone, email, and chat, maintaining a high level of professionalism and customer service.
    • Build and nurture strong relationships with customers, understanding their needs and preferences to provide personalized support.
    • Proactively engage with customers to gather feedback, identify trends, and contribute to continuous improvement in service delivery.



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Skills:

    • Communication Skills:
      • Exceptional verbal and written communication skills with a focus on clarity, empathy, and professionalism.
      • Ability to actively listen to customers, understand their needs, and articulate solutions effectively.
    • Problem-Solving:
      • Strong analytical and problem-solving skills to assess customer issues and provide timely, effective resolutions.
      • Ability to think critically and adapt to evolving situations while maintaining composure.
    • Team Collaboration:
      • A collaborative and team-oriented mindset, with the ability to work effectively with cross-functional teams.
Important Links

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Date posted
January 11, 2024
Valid through
April 30, 2024
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Position: Flipkart Recruitment 2024 - New Vacancy - Customer Support Analyst Post

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