Rapido Recruitment 2024

At Rapido, we are revolutionizing the way people commute, offering a seamless and efficient platform for two-wheeler transportation. Our commitment to providing a reliable and enjoyable experience is at the core of our mission. As a Customer Support Analyst, you will play a pivotal role in ensuring our customers receive unparalleled assistance, contributing to the success and growth of Rapido.

Rapido Jobs near me

Responsibilities:

1. Customer Advocacy: Serve as the frontline advocate for our customers, addressing queries, concerns, and feedback through various channels including phone, email, and chat. Strive to exceed customer expectations by providing prompt, accurate, and empathetic support.
2. Issue Resolution: Investigate and troubleshoot customer issues, collaborating with internal teams to find swift and effective solutions. Take ownership of problems and see them through to resolution, ensuring a positive customer experience throughout the process.
3. Knowledge Enhancement: Stay updated on product features, policies, and industry trends to offer informed assistance. Contribute to the development of comprehensive knowledge bases and support documentation to empower customers with self-help resources.

Rapido Jobs Near Me

Skills:

1. Communication Excellence: Exceptional verbal and written communication skills are essential. The ability to convey complex information in a clear and concise manner while maintaining a positive and professional tone is crucial.
2. Problem-Solving Aptitude: Demonstrate strong analytical and problem-solving skills. A proactive approach to identifying and addressing customer issues is key to success in this role.
3. Customer-Centric Mindset: A genuine passion for customer satisfaction and an understanding of the importance of customer support in building and maintaining brand loyalty.